Return policy

You may return most new, unopened items sold and shipped by Hieline within 30 days of delivery for a full refund. Products must be in their original packaging and customer is responsible for shipping cost. All returns must meet the following conditions:

  • Product must be in its original packaging.
  • Product must be in its original new condition with no indication of usage.
  • A Return Merchandise Authorization (RMA) must be submitted within 30 days of delivery.
  • Product must be returned within 14 days of RMA date.

Restocking Fee

15% restocking fee is applied to all items when returned.

Important Note

Returned items without RMA number will not be credited. Please call us @ 1-855-443-5463 to obtain a Return Merchandise Authorization.
Items must be returned within 14 days of RMA date.

Return Shipping Charges

Return shipping is customer’s responsibility unless Hieline made an error. Please make sure that your item is shipped to proper address. We reserve the right to charge additional shipping fees if the item is shipped to the wrong address. Additional shipping fees may apply for missed pickup.

Damaged and Defective Items

If your item is defective or damaged during delivery, please do not use RMA.
Please call customer service at 1-855-443-5463 or email us at We will arrange for the item to be repaired or replaced promptly.

Cancelled orders

Orders cancelled after the item has shipped are subject to all standard return policies. You must follow these procedures:

  • Accept delivery
  • Obtain an RMA Number
  • Ship the item back

Refused Delivery

If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply.

Second-Day and Next-Day shipping costs will not be credited if delivery is refused.

Issuing Credit

Once your return is received, Hieline will issue a credit to the credit card used for the purchase. Please allow up to 4 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 30 days.