You may return most new, unopened items sold and shipped by Hieline within 30 days of delivery for a full refund. Products must be in their original packaging and customer is responsible for shipping cost. All returns must meet the following conditions:
- Product must be in its original packaging.
- Product must be in its original new condition with no indication of usage.
- A Return Merchandise Authorization (RMA) must be submitted within 30 days of delivery.
- Product must be returned within 14 days of RMA date.
15% restocking fee is applied to all items when returned.
Returned items without RMA number will not be credited. Please call us @ 1-855-443-5463 to obtain a Return Merchandise Authorization.
Items must be returned within 14 days of RMA date.
Return Shipping Charges
Return shipping is customer’s responsibility unless Hieline made an error. Please make sure that your item is shipped to proper address. We reserve the right to charge additional shipping fees if the item is shipped to the wrong address. Additional shipping fees may apply for missed pickup.
Damaged and Defective Items
If your item is defective or damaged during delivery, please do not use RMA.
Please call customer service at 1-855-443-5463 or email us at email@example.com. We will arrange for the item to be repaired or replaced promptly.
Orders cancelled after the item has shipped are subject to all standard return policies. You must follow these procedures:
- Accept delivery
- Obtain an RMA Number
- Ship the item back
If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply.
Second-Day and Next-Day shipping costs will not be credited if delivery is refused.